3.1 Return Eligibility
You may return a product within 7 days of delivery if:
- It is damaged or defective upon arrival
- You received the wrong item
- It does not match the description on our website
3.2 Conditions for Returns
Returns must:
- Include all original packaging, accessories, and documentation
- Be in resalable condition (unless defective)
- Include proof of purchase
3.3 Non-Returnable Items
We do not accept returns for:
- Used products (unless defective)
- Clearance or promotional items marked ‘non-returnable’
- Services already rendered (e.g., installations, repairs)
3.4 Return Process
- Contact customer care or fill out the online return form
- Wait for return authorization and instructions
- Return the product via courier or drop at a service center
3.5 Refunds
- Refunds are processed within 7–10 business days after inspection
- Refunds are made via original payment method
- Delivery and handling fees are non-refundable unless item was faulty
3.6 Exchanges
Where applicable, customers may opt to exchange the product instead of a refund.